Our Complaints Procedure
If you have any complaints about the services we are providing or our handling of your affairs you should write to the Chief Executive at the address in section 1. We have established internal procedures for investigating any complaint that may be made against us. In accordance with our complaints procedure any complaint you may make must either be made or confirmed in writing. Full details of our internal complaints handling procedures are available on request and will always be provided when a complaint is made.
We are covered by the Financial Ombudsman Service (‘Ombudsman’) for the handling of complaints we cannot settle and if you are not satisfied with our proposals for resolving any complaint you have made you may be eligible to refer the matter to the Ombudsman. Further details are available on request and are also available at www.financial-ombudsman.org.uk